Absolutely DREADFUL account website. I've been transferred from SSE. They haven't even spelled my name right. As for the rest of the information - you can't access it. No old bills - just error messages. I have received repeated emails to say I haven't submitted a meter reading for years [I've sent them a reply email.....]. So why have my direct debits been amended over the years? To account for changes in use due to my submitted meter readings, of course !! SSE were amazingly efficient by comparison. Up your game OVO. Or maybe you want to lose customers, not much revenue in it for you these days.....