My mum was conned into having her meter changed to a smart meter, lied to by the sales team in the Philippines. Conned !!!! the Fitter came and changed the meter, My mother is a pensioner and of not of best health let him in, the paperwork was only for the electric meter but was insistent that he had to do the gas meter s well. then to proceed to push his way around the house insisting he looked at the gas appliances, he then said he when he turned the gas meter off he would not turn her gas back on until she had all her appliances changed, luckily I was there, when I asked him his name he would not tell me, when I asked to see his badge he would not show me, I finally decided to put his equipment on the doorstep and told him to leave or I would call the police, this man lied and was trying to take advantage of an old age pensioner forcing her to have work done unnecessarily against her will by lying to her, It took me 5 hours to actually finally make a formal complaint as there are now no UK offices you can all to and all telephone lines are now call centres abroad. DO NOT LISTEN TO ANYTHING THIS COMPANY SAYS WHITHOUT CHECKING FACTS and do not let an engineer in if you are on your own, the mans picture vile sicko conman I took when he wouldn't tell me his name so if you see this man avoid at all costs, Then to be spiteful the vile engineer called the gas board to say we had a gas leak. which we didn't, Vile nasty sicko representing an equally uncaring company picking on vulnerable pensioners