If I could give a 0 I would. Since being transferred over from SSE it has been one issue after another. Firstly they had over £300 credit on my account which I asked to be transferred back to me. I got an email back saying it would affect my credit rating if I did not have the minimum monthly amount in my account - I went back and educated this person on how credit ratings work and also let them know that I would be seeking legal advise on how to recover my money. Credit was transferred within 5 days. Next issue - I wanted to bring my monthly direct debit down as I was always in credit - this took a couple of months but finally got there. Next issue - this weekend I got an email saying that after reviewing my account they would be raising my monthly direct debit from £116 to £174. I happen to be with my sister in law who has also been transferred from SSE - her bill is also being taken to £174. So how does this work - there is her and her husband in a 3 bedroom house and I am in a 4 bedroom house with just my husband. Neither of us has kids that live with her so looking forward to understanding how we will be using this amount of energy. However, I can keep my monthly bill down if I pay them over £600 upfront. Next issue - I submitted a meter reading to an account that AGAIN is in a credit of over £100 and after the meter reading was submitted (leaving me still in credit) - I then get something coming up saying that I need to raise my direct debit to £181. Abosolute idiots I have emailed them to let them know that should they take out the £174 next month I will be cancelling my direct debit and they can bill me monthly and I will pay that way. Apparently it will take at least 5 days for them to come back to me. Thought I would give them a call - I have been waiting on the line for the past 45 minutes so even calling is not easy. I will certainly be looking into a new provider as soon as possible - a totally shambolic business