I was changed from Sse to Ovo, while trapped abroad by ill-health and hospitalisation for a long period of time. I usually take airbnb tenants now my kids have left home, but a rogue approved electrician who came to repair my door entry for my tenant, lied to me while I was ill abroad, insisted my fusebox was illegal as it was not metal, changed it and ruined it (beware of NICEIC - they approved this crook, who but for chance could have set fire to the flats above as well as mine and /or electrocuted my tenant who had to leave.) Having found that he has indeed ruined my fusebox, listing 70 faults in 27 categories, NICEIC insisted I bring him back to repair!!! Causing me PTSD. As a result, my flat has been almost unoccupied for a long time, very little power has been used. I rang Ovo, explained, and asked for repayment into my bank. Pleasant customer service lady agreed, I was owed over £1,100 which I’d overpaid. As soon as I send meter readings she would have this updated and paid into my bank account. I got back to UK this week, sent meter readings today, told I am owed £1,122.70, and as it’s a large sum it will be paid into my bank account. The guy today tried to persuade me to have smart meters put in, but I’m too unwell to deal with this yet, and I’m replacing my dodgy gas boiler with electric, I won’t need a gas meter. His response? OVO WILL ONLY REURN £599 OF MY MONEY UNLESS I HAVE BOTH GAS AND ELECTRIC SMART METERS INSTALLED - they will then return the entire amount. I asked where on Ovo literature this is written? He replied that his manager told him. I am very ill, I’m desperately short of money, I’ve lost my tenant income due to a government approved crook, (Ukas accredit Niceic), the newly replaced meter was rushed leaving sockets not working and my EICR is ‘unsatisfactory’, I still can’t take tenants. I live here alone, and Ovo have effectively stolen over £500 of my money via a form of blackmail. How much lower can UK sink?