I was transferred to ovo from sse on 28.01.22 with a bill based on estimates and although I gave them meter readings the bill hasn't been updated since. I have been contacting ovo ever since and all I get is with the billing team. All the time frames given were broken to the point that now there stopped giving me time frames. Received an email from ovo saying my direct debit will be increased from £94 to £240 and called, as per their Facebook team, the collections team, and was told the dd must increase to £240. I protested, the advisor put me on hold to speak with an "associate" and came back with £201. I said I can't afford to increase it to £201 and the highest I can go to is £120, I was asked if I am on benefits. I work full time! I was told then to contact step change. The same advisor said that the bill has been updated online but I pointed out that the starting balance based on estimates is still showing. Can ovo force me to increase the dd to whatever their "computer" says? I feel I am hitting a brickwall whenever I try to resolve the billing issue or anything to do with my account with ovo. The advisors are atrocious, they can't even help you to read your meters. I was advised to take a picture of the meter and send it to them. I had to resort to youtube to find out how to read my meters. The advisor I spoke with yesterday could not explain why the billing online shows me being billed twice(the estimated one ADDED to the one with meter readings) A complaint has been raised but don't have any hope it will be resolved. My mental health is very fragile at the moment due to having a tragedy recently and I can't cope with ovo failing to help, demanding forcefully I increase my direct debit to an unaffordable amount. I feel I have no way out and I would be better off dead. Thank you Ovo due to your incompetence and money grabbing techniques I reached my lowest yet again. If someone in ovo has a conscience, but I doubt it