I joined OVO as my previous tenant was already with them. I informed them when I moved in (about 3 months ago) and within Jan to Feb I was billed £451 when I am the only tenant at my property and work full time. (Mind you, I had just started a 2 year fixed energy plan of £118 per month agreed and signed) I then found out that they wrote my name wrong and my email address which meant that my bills were not being sent to me and had not access to my online account. This meant I could not see when they notified me of my direct debit increase to £184 instead of the agreed £118 a month!! When I contacted them they informed me that to own to their mistake they would offer £15 good will! Imagine! Of course I declined it. - I was charged/billed incorrectly - No access to my account - Have been on hold for an hour on call - Senior management or the team are unable to answer to sort this out. - My account name and contact info was saved incorrectly and now I am paying for their mistakes. I was denied the opportunity to make a decision as I never got the info on an increase in bills which was due to wrong readings. The experience I have had so far has been, to say the least, terrible and I would not wish this on anyone. I am overwhelmed as I am waiting on call to be transferred to the senior team (I have been on hold for an hour and half and counting). I have never had to face such an appalling service. OVO you need to do better. I am speechless. Please help me and look into this urgently.