Transferred from SSE in January 22, was confused with how high the bill was as I had paid all my SSE bills but there was a transfer cost, which they haven’t been able to explain. Spoke to customer service last week, she told me not to pay my bill but give another meter reading next week. Today received a email chasing debt, called them, was told I must have been speaking to a trainee. The call handlers speak so fast it’s difficult to understand them. Was told if I didn’t pay in time again I would listed on Experian. They also only do Monthly billing and not quarterly as I have been for the last 20 years without any issues. If I wasn’t moving soon I would definitely look for another supplier!