Absolutely shocking customer service. Was transferred from SSE not by choice, and with a starting bill of £96 which was estimated, we then received a letter saying our energy usage meant our payments would not cover it, we could put it up to £159 if we wanted. We then received another letter saying they were going ahead anyway and increasing the direct debit to that, even though our energy usage is actually reasonable and the original £96 would have coverered it. My husband called customer services and the lady was quite blunt, said she would compromise and make the bill £107 as long as we paid £5.00 first. I was also supposed to be added to the account as they keep not doing this depsite calling them many times to do this. Today the DD has gone out at the original £159 amount, called to check what had happened and surprise i am not on the account still! I can't even talk to a manager or make a complaint as i am not connected to the account still. Worst company ever!