24 hours over a 5 day period to get to speak to someone. Can’t ever get that time back only to speak to Melanie!!! The most rude person I have ever had to deal with in what is supposed to be a helpful service. Still hasn’t resolved my problem was a total slanging match all she was interested in was more money that isn’t owed and if I wasn’t happy ring SSE as it is there problem. ( was sure I received a letter with OVO letterhead) what would I know I only pay the bill and then find the money has disappeared. Hopefully one day when fuel bills come down and there is competition with companies once again they will be begging for custom from decent customers who will have sensibly moved elsewhere.