My electric smart meter went live with OVO on May 25th after asking them to install a new one since joining (they refused). This highlighted that they had my meter readings the wrong way round. They advised they couldn’t do any thing until my previous supplier changed this. The previous supplier EON got this sorted with in 2 working days and arranged a phone call back a few days later just to check with me that OVO have gotten all the info Marion they need..sounds great..until I have to re contact OVO! After over an hour on the phone Friday the lady promised me a call back Monday because there was no one in that steam that could help. Monday comes 4pm still no call so I spend yet another hour on the phone explaining my issue to Sophie only to be told I have to wait 12 weeks to get them even pick the dispute up!! 12 weeks for something another company done in 48 hours! I’m due out of my fixed term in 10 days and am due money back from over paying on my gas due to the issue but no surprise they are in no rush to sort this! The fact I’m due out of contact in 10 days and my new estimated direct debit is clearly going to be wrong (while on a high variable rate) due to the readings all wrong OVO have no care in the world! When I told Nicola on the dispute team I will be taking this to social media she told me she was going to terminate the call if I am going to slate OVO online to future customers. Not only have I had awful service I’ve now been told I can not openly tell people about this on social media! Awful customer service!!