Moved from SSE where the service was impeccable and have had nothing but let downs since. I have been waiting months waiting for a response to a query regarding a mysterious £500 ‘adjustment charge’ that was added to my account in May 2021 following my move into a new property. Ovo informed me that they had passed the query to SSE to look into but never responded with an update. When I chased this week I was simply told that I had to speak with SSE and apologies for the confusion - there was no response regarding the charges whatsoever. Ovo increased my direct debit to cover the mystery charges and I am concerned that I will not be refunded the amount. Aside from this instance I have found their website impossible to use, in particular the Moving Out function which sends you in a circular loop with no details as to how to inform Ovo of a move. In the end I simply emailed them. I will never use Ovo again.