Bloody hell. Here's me thinking it was just my 86 year old mother being treated so badly by this incompetent company. We've had 5 months of corrospondances i.e e mails meter readings/ photos etc regarding errors in her account when she migrated from SSE to Ovo. On May 7th they acknowledged the fault was theirs and it would be corrected within 12 weeks. Low and behold 12 weeks later we get an e mail from a different person to say theres no error!!!!. We're banging our heads against the wall with this lot. As I said my mother is 86 ,never been in debt in her life and its causing her no end of anxiety. Im sure this company's policy is to grind people into submission in order to pay .!!