Terrible company, not my choice to change either we went from the very well run SWALEC to bunch of incompetent idiots!! My bill was over estimated - so I gave them the correct reading- no new bill arrived, I phoned them 4 times for my bill - then when it turned up it was HIGHER than the original bill which was overestimated, I phone and got cut off 3 times- so in the end I decided to pay the higher bill - so phoned the automated pay line only to be told my balance was HIGHER again , I hope this isn’t going to continue, what a farce . I’m sure my 3 year old granddaughter run the company better. !!!