OVO is a dishonest corrupt company with very dubious marketing practices. So l accidentally pressed the fix now button regarding a 2 year fixed deal. I assumed it would give me more information about the deal. No it tied me straight into a 2 year deal which was very expensive. I rang up the next day she after numerous calls managed to cancel the fixed deal. I then discovered that OVO had charged me £120 for cancelling the fixed deal !.! Their web site clearly states that you can cancel any fixed deal in the first 14 days without any cancellation fees !! I was charged £120 after cancelling the deal within 14 hours !! OVO as you would expect have promised to refund the money. Obviously l am still waiting for the money that they unlawfully took from me in total contravention of their own policy. I hate this company and am going to another provider as soon as I get my refund