I was with SSE for many years paying quarterly when bill sent for Gas and Electricity used, now being given joined up amount and no paper bill instead sent an or else email asking for immediate payment so when I phoned asking why when I pay every 3 months only to be informed I now have to pay every month, this situation were not informed seem to make rules you as you go along. I am old and going blind and wife cannot use the computer. So it looks as if will need to change suppliers especially as my Bank stopped a payment last time as they did not know who OVO were. Very wary as when being addressed the person answering for OVO calls me Mr.Kevin not my surname which rings alarm bells.