Spent 3 phone calls with 3 different phone operators to explain a mistake they had made with Bill.....one of which (Demi) agreed with myself it was obvious a mistake by themselves had been made and was putting the fault forward to billing.......since then had a meter reading sent back to me which I doubt I would ever get to in my life.......however I felt it appropriate now to pass on my complaint to the ombudsman. I have all relevant bills and bank statements to correspond, I look forward to my day in court with expenses paid of course..........a close family member experiences similar issue.....how many people are they trying it on with?!?!