What an appalling company. I was switched from SSE, without my consent or knowledge. My issue is that the meter in my house is 50 years old and seems to be reading higher and higher every time, even though I have no new appliances. I have 4Kw of solar panels on the roof but the readings continue to escalate, even with just a small LED light on the meter spins well. Unfortunately, trying to explain this to the OVO operator was like trying to turn cheese into gold, " you need to send monthly readings Sir" was his answer! But I would like a new up-to-date meter, please, "sorry Sir a smart meter will not work in your area". So how come the house below and above us have them? And have more occupants and pay less electricity than me? "I can't comment on that Sir". Ok I'll settle for a standard meter, but a new one, one that is not worn out. "Sorry Sir, no available slots, if you sent monthly readings Sir.... But it is your duty to meter supply accurately otherwise you are making false claims! "I will have to speak to someone", 15 minutes of mind numbing music later he returned, "we will need pictures of the meter readings and then more pictures of readings after the meter has been turned off for half an hour, then a review team will look at the pictures and decide weather or not to fit a smart meter, but I cant tell you how long this will all take Sir". But you said five minutes ago that a smart meter won't work in my area!! "Wwwww well we would be able to fit one but you would still have to supply the readings each month Sir". Oh ffs, terminate call, change supplier. If I could leave minus stars I would have left 10.