Unable to put minus stars I would if I could. Good afternoon Mr Mockler, Please accept my deepest apologies on behalf of OVO Energy for all the shortfalls in service, as noted below: - OVO Energy billed you on estimated readings for 12 months - OVO Energy failed to contact you as promised by phone calls (you mentioned it was 7 missed calls / failed call backs) - OVO Energy Customer Care agents disconnected the calls or told you the call cannot be transferred to the Advanced Resolution team - OVO Energy didn't put a hold on the billing while the complaint is being investigated, therefore sending your bills with wrong balance - You have not been advised that your Case Handler, Neil will be on a 4 week training which means he is unable to take or make phone calls - Your case have not been re-assigned to another agent until today, for the time being while Neil is on training - You were promised the case will be resolved by now, however it is still ongoing This is from a advance resolution specialist who then proceeded to lie to me.(Katalin) I’m am waiting an internal review now that could take months and I’ve been told I cannot go to the ombudsman. I was not billed or contacted for 12 months. No meter readings taken in 12months. Bill was not calculated for 12 months. I have had the phone put down on me. I have been ignored. I have been lied to multiple times. I have spent 20 hours of my life on the phone to this company and have got nowhere. Worst company I have ever come across in my life. Staff are badly trained. Service is abysmal. Avoid at all costs