If I could give this company no stars or minus stars I would. An absolute sham of a business. Took me over an hour to get through to someone in customer service, she then was on a very poor line and spoke pigeon English at best. Yes we are in difficult times but they have done nothing but over estimate our consumption since they took over from SSE. Our direct debit has increased every quarter even though we have pleaded for them to be more understanding in these difficult times. We can no longer afford to heat our own property and yet they still want more and more money. They are nothing but a big greedy uncaring business with only profits on their minds. It was a dark day when they took over from SSE for more than one reason.