I cant even begin to explain how angry and stressed out I am with these incompetent half-wits!!! -I set up an account in July, however they had other plans - they set up to my neighbours address instead. Strike 1. -OVO then proceeded to take 2 months worth of energy usage in advance (totalling £218) despite failing to inform my current energy provider (who quite rightly continued to charge me). strike 2 -OVO started sending me emails to the effect of “we have moved you back to your original energy provider as requested”… despite me not requesting it, and they referenced the wrong energy provider. This actually happened twice, wrong both times. strike 3 or 4? -OVO After me chasing them to correct their mistakes we eventually agreed to cancel the service that they of course didn’t provide in the first place as we both confirmed the meter they charged from was my neighbours and not mine, they would return the money they stole from me within the next 2 weeks. That didn’t happen. Strike 5. -After numerous phone calls I was then told by one “customer service” representative it would take 4 to 6 weeks for reasons she was unable to clarify and that “there was nothing she could do” which is untrue as she was fantastic at being inept and ambiguous! No explanation given and you lied about it taking 2 weeks. Strike 6. -I then waited until 3rd of November (the exact date she quoted I would receive the money they stole from me illegally) before contacting again and still, you guessed it, I’m still down £218!!! strike 7. -After a lengthy fruitless conversation I demanded to speak to her superior as she was unable to comprehend the situation, much less solve it. This highly skilled, well trained customer service rep attempted to put me on hold but clearly doesn’t know how to work the head set and instead I sat listening to here laughing at my situation while explaining to her boss. OVO customer service reps cannot operate phones, have limited comprehension and just plain don’t care!? Strike 8. -Having spoken to “James the resolutions agent” who then explained to me that as of 30 October, they had only just closed my account that was created incorrectly. Seriously, it took you nearly 3 months to do that!!? Strike 9. -James also stated he too has escalated the complaint and I should expect them to contact me within a few days…. Well its been over a week, and you still haven’t contacted me, and you still haven’t responded to my email regarded this supposed escalation! WHAT-ARE-YOU-DOING!!!? Strike 10. -Hand on heart, I have never dealt with a more cretinous, useless, moronic “company” in all my life - Honestly, its bad enough energy companies are taking us for a ride, but outright stealing money for services not rendered and then continue to lie, ignore and tease the victim (me!) for trying to get it back is beyond heinous!!? Trust me when I say this isn’t over. Await strike Strike 11.