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Sophie
DO NOT USE AND BEWARE We recently moved into a rented property on the 7th November, on that date we instructed our current gas supplier, Octopus (who are amazing by the way) that we would like them to continue providing us with energy at our new property. We were all set for them to take over on 7th November and OVO Energy who have never been our supplier refused for Octopus to take over. Octopus tried numerous times as requested by us but still Ovo rejected the takeover! We have never had an account with Ovo! I was told I had to open a new account which I said no! I was also told that energy companies don't allow switch overs - I was never a customer of theirs! They said we have to stay with them as they are the energy company for the property, to which I said no you were the energy company for the previous tenants. I spent 6 hours on the phone to them everyday last week to understand why the were rejecting! I was told by a guy on the phone - “you can’t speak to a supervisor, I’ve told you 500 times”, I’ve been hung up on, spoken to so poorly! This company shouldn’t be operating! We then tried to make a complaint as you’re not allowed to speak to a supervisor to be told we will respond in 47 working days. Who operates in this way? The reason for 47 days is so they can charge you an extortionate amount so you can’t switch your account to your actual provider!
2 years ago
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