Moved into a new house September having arranged in August for a different company to be our supplier. OVO had supplied the previous occupants but we had written documentation and a direct debit in place with another company. OVO then sent letter addressed to 'The occupier' requesting standing charge payments for each month. I replied signing off as 'Theo Ccuppier', advising we had no account with them. Like others on here spent ages on the phone trying to resolve and some staff did seem to know what they were doing. Then out of blue wife received bill in her name. OVO had set up an account her name without her knowledge!!!! Challenged this unlawful practice and asked where got wifes name from and no reply. Sent more complaints and last one they tried to claim it was Boost Energy I should be dealing with. Absolute joke as all bills, emails etc are from OVO. If not resolved taking this to Ombudsman, Information Commissioners Office and Watchdog on the One Show. Plenty of others on here with similar complaints who I am sure would also take part. Do not touch them with a barge pole.