Unethical and illegal behaviours from #OVOENERGY For the last 4 months I and my partner spent at least 20 hours on phone and had more than that e-mail exchange with #OVOENRGY. But, even though OVO admits being wrong they fail to rectify the problem and now they are threatening us to cut off the electrical power of our flat. We have moved to a flat on 2021 December and my partner made a yearlong fixed rate contract with #OVOENERGY. Since then, the energy bills have been paid from her bank account. However, for some reason around August or October, #OVOENERGY set up an another account on my name for the same apartment and they started sending us letters telling that we owe them money for the bills, even though we were still paying the bills according to the contract we had with them. Despite all of our efforts, including 20 hours phone conversations and around 30 e-mail exchange, they failed to sort out the problem. They admitted their mistake and told us that they will close down the incorrect account. However, we keep getting threatening letters from #OVOENERGY telling us that we owe the money. In the last letter we have been informed that out details were passed to a collection agency and we have received another letter from a collection agency with a similar threatening content telling us they will cut down the power to the apartment. We really having difficult time to deal with this as #OVOENERGY tells us that they will close the incorrect account but they do not. I strongly recommend against having #OVOENERGY as your supplier. Not only they made mistake, they also do nothing to correct it and they are happy about their customers paying for their own mistakes.