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nicola
I raised a complaint in May 2022. In June 2022, OVO sent me a monthly bill for £820 and I complained. Over seven months later after Offgem upheld my complaint - despite OVO providing false information during the investigation - OVO tell me I am £3000 in debt to them and have threatened me with bailiffs. As I have solar panels, I have actually only imported 184 kWh over the last year, and exported over 2,500 kWh back to the grid. OVO insist my annual usage is 18,844kWh. My actual usage is eleven times smaller than this figure. I have been lied to, persecuted and bullied. ("We will only investigate your complaint when you have had a smart meter fitted.") This is the most disgusting, disgraceful treatment I have experienced from any other company - EVER!!!
2 years ago
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OVO Energy has a 1.1 average rating from 1,228 reviews

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