Migrated from SSE and I was on a quarterly billing and monthly DD. So I only had to give one meter reading every quarter. So today I had an email that my DD was going up from what I was paying at SSE, because they have estimated my next 12 months useage, then I finally managed to activate the new Ovo account to see that OVO DO NOT DO QUARTERLY BILLING they do monthly billing. So this is where it got all confusing and I now have to do monthly meter readings because they can do quarterly billing. When I eventually got through to someone at OVO they said they estimate your useage on a daily basis and amend your credit on their estimate your useage, excuse me, this should only be done when I have submitted a meter reading so they are stealing your money in advance. When SSE migrated to OVO, OVO failed to send out any welcome pack and decided to do their own thing. Also OVO have massively screwed up the billing of reimbursing the government £67 and £66 payments. Why SSE had to migrate to OVO I don’t know, been with SSE for over 40 years and NEVER had any problem with them. OVO you are thieves OVO you shouldn’t be estimating peoples use age on a daily basis and amending their credit on a daily basis OVO you should do quarterly bills especially when the customer has been migrated by SSE and through no fault of their own. OVO you should send welcome packs to new customers - migrated or not OVO you should know that your staff don’t know what they are doing OVO you need to rectify the repayments of government payments - my bill showed that you actually took the payment off my credit? When actually it shouldn’t have been and still hasn’t been put back in my bank or my credit (this is called stealing) OVO sort yourselves out