The worlds worse company, when you call from the uk, I don’t know which country it goes to, but the English is quite bad, I’m not too bothered about the language, you just can’t get in touch with the company, it takes hours, and they charge too much for pay as you go, I had so much problems with them it is leading me to depression, they don’t help you, and they did not put my £67, government energy help in the account on November, I’ve called them many times, no help at all, they keep on telling me to wait, this company needs to close down. I have children who are not well have have disabilities, the power kept on going of in the beginning due to some switch over, and their bill is too much, for a two bedroom flat, I had to use all my savings to top up, their is no help from this company, I have never in my life experienced such a bad service, I’m trying to switch now to my old provider which was so Much cheaper and because of these pay as you go meters I’m having problems, I’m stuck with any help from anywhere.