Real score is more like minus 5 stars Cancelled direct debit last year after unsuccessfully trying to negotiate with them over their heavily biased computer algorithm direct debit amount became ridiculously high and would have maintained a stupidly high credit balance which everyone knows they use to trade on....I pleaded and suggested a reasonable amount to preserve my cash flow and the South African call centre couldn't or wouldn't help. The shamless lies they have told me to date and then either deny it or if its in writing they simply say its a misunderstanding and the advisor didn't mean that or shouldn't have written it! They are just milking the current energy situation.....unmitigated bathcubes!