Incorrect meter reading back in September 2022 sent me a gas bill for £6000 in one month. Lost count of the number of calls made to try and resolve and still no closer. Ever time speak to agent told no manager avalible can see not correct escalated as a complaint will here in 3/4 days, escalated as incorrect reading when will someone actually contact me. Avoid at all costs a company shouldn’t be able to treat people like this final straw was yesterday where I had an email stating because I hadn’t been in contact they had now increased my direct debit to over £1000 pound a month tried calling yesterday on receipt waiting 2 hours and then the line went dead.