This is the worst company I have ever had the misfortune of dealing with. There is something seriously wrong with the people that work here - they will drive you crazy going over the same topic thousands of time over many weeks, and each time they will contact you again with the same issue, and claim no correspondence has been sent. They gaslight you, and ask you to do THEIR job for them in trying to solve problems THEY caused. They have mixed up my meter with my neighbour's, and after multiple phone calls, many emails with repeated photographs of my gas meter, multiple readings submitted of my gas meter, they refuse to change anything and resolve the issue. On the phone they say they will sort it out then seem to go away and disappear into the ether and nothing is done, and you are back to square 1. Avoid like the plague if you value your mental health. They have caused me endless stress and still the problem is not fixed. Seems like a systemic issue, judging by other reviews who report the same issue. Worst customer service EVER, hands down. AVOID, AVOID, AVOID.