Just received a new bill for January with estimated day and night readings. Which is fantastic as last year I spent 6 months trying to get a smart meter fitted to replace an old meter that had dual readings, they fitted me a smart meter with a single meter reading in September 2022, so how the hell do I get billed with estimated readings from my old meter (serial number of my old meter is shown on the bill) when it hasn’t been in my property since last year, I’ll tell you all how, since OVO took SSE over they are now a very disjointed company with a call centre not based in the UK who have absolutely no interest in sorting out any issues that customers have. This has been partly driven by the allowance of greed within the industry to go unchecked and mostly because these days nobody is ever held to accountable. Well if they do manage to sort it out (6 months time I suppose) maybe I will finally have to shop elsewhere. New customers be warned. Oh and don’t get me started on the £1500 of credit they are carefully looking after for me for the Gas I haven’t used. Bring back Swalec