First call to OVO having been ‘migrated’ from SSE was simply to pay a bill however, trying to understand the operative on the other end of the line between the clatter and banging, raucous laughter and the threats of ‘reporting to credit reference agencies, debt collectors, bailiffs and disconnection of services’, was not how I envisaged paying an energy bill was all about. I honestly believed that SSE were rebranding themselves under the OVO name, how wrong was I! First all I receive an email, one of three all at the same time….’your latest bill is now ready’ the second one ‘register your account’ third one ‘your password’ followed all this and got an up to date bill £601.90. Tried making a payment. Nothing, tried numerous times, nothing. Decided to call them on the number provided, nothing. Long and the short of it, after over a week trying to get through to them I finally did, however the day before I did get through to them I had received a fourth email to say my bill of £540.19 was overdue. During the telephone conversation with the OVO operator I was then told it was £787.42. Obviously I queried it, his answer was that it included an upto date billing for the current month. I told him that I was on quarterly billing, he told me I was on monthly billing ,I said I’ve always been on monthly billing. Not anymore you’re not you’re with OVO he told me, and then started talking over me, becoming abusive with threats of credit agencies, debt collectors, bailiffs and disconnection of services etc. it takes people power to shame these people and bring them to account. Share your experience on this site, your local MP, Energy Ombudsman, Ofgem etc.