I have never, in all of my life, had to deal with a company that is so bad, on every level. They scam you on your bills (I can prove this) You give a meter reading online, which is what they ask for, and then add on a bit more for good measure (I can prove this) the customer service is beyond diabolical, trying to get a credit from them (my money) takes weeks and still waiting, when you try to call them, you just do not get through, when you chat with them in the chat box, it takes forever to have a conversation, slow, waiting for the reply, and you don't get done what you wanted. The chat lasts upto and sometimes beyond an hour. We have moved from OVO, and would never, ever go back. Other companies out there are better than OVO, and thousands are migrating from OVO.