Took 3 months to set an account up when moving into a new property despite them sending bills to the New Occupier when I read the account number they said it didn't exist even though they kept sending bills! I could not register as a vulnerable customer as I had no account number! ? Had to go to CEO office to finally get an account Took 2 lots of money out by bank... said they couldn't put back on my card as my account was not in credit (it wouldn't be as a direct debit is averaged across the yar and I only moved in in Dec when biulls will be more) I had to contact my bank to get the direct debit reversed Appalling service