What didn’t go wrong . I had a big credit in my acc so had it refunded last September . They then seemed to bill me over four times my normal amount z. I paid almost all of it , I tried to contact them But they have a really daft system of texting on the help line which means you cannot e otlf was , also my app has gone down and tsomiwlqueued to chat to the. On text for an hour speaking to someone who said he would pass me to someone . And never did . Do the y not understand that we have to work. I work 60’hours a week with 20 Minute lunches and cannot sit for hours queuing . I have given up trying to contact them As it has become impossible . . I put in my readings and they have not registered them Also . Hopeless . And ridiculous profiteering . About time then government films took Control of this situation with the power companies