Recently received an electric bill for over £37000+ for a 6-month period for two-bed cottage with one occupant (our son) who hardly uses any power. After numerous phone-calls by my wife, a day later we were reassured that the bill was incorrect and we were, in fact, in credit, only to then receive further demands for this obviously incorrect original amount. This outrageous farce is still on-going. Total and absolute incompetence; or is it deliberate? One has to wonder. Imagine an elderly or vulnerable person receiving this treatment. And, to cap it all, we were transferred to OVO without warning or agreement. An absolutely appalling company.