These people are horrible and… These people are horrible and disgusting disrespectful on the phone they have made my son sit in my house as I am disabled to wait for meter changes twice now and not turned up they won’t give any compensation for this also they still have not gave me my £67 pound off the government from March they keep saying there is a bk log they talked to myself and my son absolutely terrible and would not give another appointment for meter changes baring in mind when they took over from sse I lost £50 on the electricity and £40 off my gas and was put on emergency credit they still haven’t refunded for that this company should be avoided and the staff need sacking as they av caused me great anxiety and panic with no remorse or apology whatsoever I have now taken this up with the ombudsman and also emailed my local MP