BOOST/OVO Must be the worst Company on Earth!. They left me from the 30th of December 2022 for 6 Days without Gas, I was unable to Wash, Shower, Cook or heat my home I was left Cold Hungry and Smelt like Rotten Fish as I have a Disability they just didn’t care😡. I must have rang them about 30/40 Phone Calls without getting through each timeI was told on the Answering Machine to go to Chat done that, about 10 times they told me that they couldn’t help with my problem!, they told me to contact them by Phone or Email I went to the phone again and again and they referred me back to Chat. I then went on their Email Address and I was told after spending almost an hour typing my Complaint and sent it, the Email did not exist kept getting a reply saying that it does not in operation. I had a Damaged Card with £40 Credit on it but wouldn’t Register the credit on the Meter, this is why I contacted them!!. Eventually I got through to them they sent an Engineer out to my house and he put £20 Credit on my Meter on the 7th Day since I had no Gas.😡 Boost who said that they would give me a Refund of My £40 and a Miserable £25 Compensation for the Torture that I went through over the New Year and beyond. My Phone Bill was much more than that alone and up to today they have failed to Pay me !. I got a call from Boost and told to go to the Paypoint and get a New Card from Macs Newsagents on Park Road L8 & Zero Vend on the Card for my £40 and the £25 Compensation would be sorted the next day!, Well Macs Newsagents had no Boost/OVO Replacement Cards he had them for every other Utility Company so the transaction couldn’t be done, it was Pouring Rain so I proceeded to 7 other Paypoints and not one had their Cards I was soaked to the Skin and left freezing I contacted Boost again and they said that they would send a New Card but it could take up to 2 Weeks. Eventually it came and I had to register the Card on the Meter go buy Credit and put it on the Meter. I went and got another £40 on my Card installed it and when I did they immediately deducted the £20 that the Engineer had placed on it. BOOST/ OVO In my opinion must be the worst Utility Company on this Planet😡😡 Anyone who joins this Company will end up physically sick as I did!. Stay clear of them!!. Yesterday I changed my Supplier to EON NEXT as I could not stomach this Company any longer. UP DATE!.
ZINHIE SORRY BUT KEEP YOUR APOLOGISE TO YOURSELF!. YOUR CUSTOMER SERVICES STINK TO HELL AND BACK!! YOU OUGHT TO BE ASHAMED OF YOURSELF. A THUNDERING DISGRACE TO ALL THAT IS GOOD IS WHAT YOUR COMPANY IS.🤬
Date of experience: December 30, 2022
1 year ago
OVO Energy has a
1.1
average rating
from
1,226
reviews
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