Moved over from Sse to Ovo. Cant get through on phones Using live chat is a waste of time, staff unhelpful, no timelines of when or if queries will be sorted. I have an issue with amount they want to take from my D Debit, staff cannot help sort the error as they tell me not all my details have updated from Sse nor are they able to tell me when it will be, when asked member of staff that question response was No Idea and then ended chat!!!!! Basically they can easily increase DD however cannot decrease it, even though i have just made a manuel payment of over £100.00 to them. Disgusting customer service or lack of i should say.