I recently had the unfortunate experience of being a customer of OVO Energy, and I must say that it was an absolute nightmare from start to finish. Dealing with this company was incredibly difficult and frustrating, leaving me with a bitter taste in my mouth. I strongly advise anyone considering OVO Energy to think twice before signing up. First and foremost, their billing system is a complete mess. I found it nearly impossible to understand my bills, as they were filled with confusing jargon and excessive charges. It felt like deciphering hieroglyphics just to figure out how much I owed. To add insult to injury, I received multiple bills in the same time period, all with my name on them but different addresses. It was clear that OVO Energy's internal systems were in disarray. This caused significant confusion and wasted countless hours of my time trying to sort out their mistakes. It is simply unacceptable for a company to send bills to the wrong addresses, especially when the customer's information is readily available. When I finally decided to close my account with OVO Energy after moving out, I thought it would be a straightforward process. Little did I know that it would take me over a year to successfully close my account. The company had created multiple accounts in my name without my knowledge, leading to a bureaucratic nightmare. I made numerous calls, sent countless emails, and dealt with unhelpful customer service representatives who seemed oblivious to my concerns. It was an absolute nightmare that I wouldn't wish upon my worst enemy. In conclusion, I cannot stress enough how strongly I do not recommend OVO Energy. It is clear that this company lacks the necessary organization and customer service skills to provide a satisfactory experience. Save yourself the headache and avoid OVO Energy at all costs. There are plenty of other reputable energy providers out there that will treat you with respect and professionalism.