Still attempting to have a replacement 'Smart' meter installed, saga has been going on over 6 months. Current meter isn't functioning, no readings on the meter but OVO keep asking for readings! They suddenly say they can't book an engineer to call over email when they'd done it before. Rang them yesterday and got a date (28th August, WHICH IS BANK HOLIDAY MONDAY!!) Now they email and say they can't book me in for the reader to be replaced because they need to know if it's wall mounted or concealed!!! They didn't ask this when they installed the faulty meter. Just endless incompetence. Got a text within 30 minutes of my call yesterday asking me to give them a review of my experience!!!!!!!!!!!! Funnily enough I did receive a bill from today: THEY CAN MANAGE TO DO THAT WITHOUT ANY PROBLEMS!!!!!! TRULY TERRIBLE COMPANY. AVOID, AVOID, AVOID