Alison in resolutions team is useless, infact everyone I have dealt with at OVO is. With holding £467 of my money that's in credit after 2 months and always gives some excuse to why they cant refund. They have already agreed to compensation via email (documented) but that turns out to be another OVO lie. I have now instructed my bank to not pay OVO the direct debits due until this is sorted. Alison's response on a recorded call is "I dont know" to every question I had. She refused to send me confirmation of escalating this complaint and wasted 48 minutes of my time. Small claims court to recover my money and time wasted seems like the only option. I will be invoicing OVO 4% on my monies daily. It's not just Alison, everyone at OVO does not care. I have taken it to email Stephen Fitzpatrick with the recorded calls and email traffic. If anyone needs his email address its easy to find online. I will be seeking further compensation & moving energy supplier as soon as this is rectified. Stay well clear from OVO is my best advice.