Disgusting company. Wasnt paying eniugh for my monthly bills. Rang and offerd more each month.after emails threatening to install prepayment meter and debt collection rang over 6 times.finaly made agreement over phone to double mnthly payments and pat xtra towards arrears. Then tbis am gts email weve passed your account to debt agency then went on chatand was told thy dont accept payments every month only by d debit.which is a lie as i pay monthly since switching to them.so now il have a bad credit score.a prepayment meyer which will be turned up to recover arrears and also be charged nearly 200 pound for the meter.i l8ve on my own n on app it says daily mnthly usage and it a lot less thn wat ovo are asking for.n when checking mo thly bills at least half of the bill is for vat.n standard charges.i will getting legal advice about this .and as soon as ican pay what they say i owe them will be changingsuppliet