On the 7th August I put £25.00 to top my PAYGO meter. The balance was down to £20.00 so the £25.00 I put on should have brought it up to £45.00. The receipt I received from the pay point at the newsagents confirmed that the 'transaction was successful'. The only problem being that this amount wasn't credited to my not-so-smart meter. So where did it go? OVO's coffee and biscuits fund? Their CEO's Harvey Nicholls charge card? Sandwiches by their riverside HQ? They clearly don't believe me. I tried to call them! Now this is where everything collapses to dust with this lot. Getting to try and speak to someone (I could understand) is akin to buying something from the North Korean Ebay site. All off their phone lines funnel into some form of: " basically we don't want to talk to you so! press this/press that/ Go on Twitter/what's App/social media" et all. Having chewed the stuffing out of my sofa in frustration I gave up. I concluded my pithy letter with a final sentence: Here's 3 words that will improve you business at a stroke: ANSWER YOUR PHONES! Fat chance! for all their blather about protecting valuable customers blah blah blah. They don't give ****. It has been over a week now and I've not had as much as an email - let alone an apology. I'm in the precess of switching to another company - I'm sure whoever I choose cannot be worse than OVO.