I have been generous in giving a one, this is only because I can not give a minus!! I have been trying to deal with and resolve an issue Ovo Energy for 6 months. They initially sent me an estimated bill for over £1,000. I tried to resolve the issue and sent them photos of the readings. They did nothing and started to call and text me threatening me with debt collection agents and to damage my credit. I lodged a complaint and had an auto-response saying they would respond in up to 5 days. 10 weeks later, I still have not had a response but they continue to harass me. I’ve made 5 complaints but still had no response apart from threatening ones. They will not send me a copy of their complaints procedure or service standards, and without doubt, have failed to stick to them. I’m at my wit's end, I was off work with mental health problems last year and have explained this but they continue to bully and harass me. I’m at the point of wanting to report them to the police and have begged them to take me to court just so that I can resolve this rather than continuing to text and call me just to make threats. I’m sure I can’t be alone, their behavior towards customers is disgusting.