Forced to move to Ovo after it’s taking over SSE. I terminated the account in June with a credit balance of over £130, their emails advised the refund was on the way, would be credited to my direct debit account within 10 days. But the money has never been back, up to now (end of September), despite repeated emails follow up. Apart from eating up the refund, even worse, Ovo keep sending energy bills addressing to me to my old address after my moving out and account termination. The meter reading alleged by Ovo in that bill is “over 600 kwh” more than the difference between the meter reading taken on the date of my move out and the reading taken by the new occupier at the time of move in. In my personal view, such malpractice is no better than stole money. Why an energy company is allowed to do this? Is there any laws and regulations govern the conduct of energy companies?