Would leave zero stars if I could. Absolutely disgusting company. Moved over through no choice from SSE. Apparently all fine and could top up according to a letter. Absolute rubbish. I cannot top up. I have been told to let it run to less than £1 and then call them? I have premature twins at home and this is absolutely unacceptable. How do I feed and heat them if I go off supply. Been told I won't be able to top up at all ever. So what do I do when it goes off and engineer comes then that runs out. Can't keep calling them. Worst company ever. Degrading to people. Conning customers. Moving them over with no choice to switch. Should be ashamed of themselves. Every time I call they fob me off. Im switching asap. Never again will I use them. Avoid at all costs. They will take you're money and not provide the service and lie to you. An absolute joke and a disgrace.