Absolute nightmare customer service. Moved into a property on 02/09. Applied for gas and electricity online, like every other time I've used OVO. No welcome package, no response. Called to set up electricity account, told me gas account can't be set up because of it being "in transition," they'd call me back in 2 days, no one did. Called back again, someome told me the account is in "clearance" and I should call back again in 6 working days. In the meantime gas runs out, no cooker, house freezing, called back, someome said the last tenant's account might take 6 months to clear!! Line cut off whilst on hold, called back and was told I need to top up the pay as you go meter then apply for a smart meter to get a monthly account BUT for some reason I had to wait another 48 h (more as it was Friday) before ordering a smart reader. Sent me a code and said I had to wait for 3 h before going to a local shop they suggested. Went there, they were looking at me like an alien. Managed to find a post offfice, got the card, top up 30 quid, back to realise there is Debt on the meter from the previous tenant, called back after the weekend to order smart meter, was told I need to call AGAIN after it's installed to activate account, clueless as how to help with the last tenant's debts. I have used OVO before in multiple properties and it's always been an easy online process. I have spent countless hours on the phone this time and still nothing is sorted a whole month after I moved into this property. What a circus, what an absolute joke. Countless hours on hold, countless hours explaining this ordeal to a different person every time, EVERY TIME given different and contradictory advice (above is only a short summary of the endless conversations I've had with them). Horrific. Absolute jokers and scammers.