The bill I paid SEPTEMBER LAST YEAR over the phone still does not reflect on my account, even though OVO people keep telling me not to worry and wait. I keep calling and emailing them. Last week I have received a letter from them saying that they will pass my details to a debt collection agency (each month when I pay my bill I leave that amount unpaid that they haven’t credited into my account yet)I wonder if there is a way that I can take this further because their incompetence and lack of communication inbetween departments has been negatively affecting me.