I've never dealt with an energy company as bad as this. Moved into property on a traditional top up meter. The company gave me wrong codes while picking up the gas card at the shop. They didn't even register me properly at the beginning. I kept having to call back time and time again explaining myself over, realising the staff don't communicate with each other and make it up as they go along. By then I've been a week without gas and electricity because they are so incompetent. I made a final call to sort out the code for the gas card and they has the cheek to say they were not even supplying the property even though they have been supplying the property for years with a previous tenant before.. After an hour waiting for them to fix it with their emergency team. The lady hung up on me. Company didn't try to call back. Its a scam ! How are they allowed to continue to operate like this ?