Absolutely disgusting company they took over from sse on the 1st of October 22 and since that day I have had a catalogue of errors. Wrong meters being put in, taking money from my credit that I had saved up to get me through the winter,engineers not turning up, anow now I'm in another row with them because when they changed the meter from sse the engineer only added the top up for the electric,I had £48 on that meter that dropped to £8, when the engineer left that was on 12th July 23. I am still waiting for my gas top up to go on so that I can build credit up for the winter. The engineer came 2wks ago told me my gas top up would go on within 24 hours ! Nope still waiting no card or number given to me so I can start building up credit. They have also lost £138 that was on my meter to get through this winter. I've lost track of how many times I've had to ring them I'm also disabled so being cold is a real problem for me hence why I was trying to get ahead on my winter credit. They are a absolute disgrace so I'm going to ring them again today and if I don't get anywhere then I am going to the media,mp or even rip of Briton. The stress this company has caused me is horrendous and they owe me at least £198 which I can't afford to loose ( who can with the cost of living)